mahjong188 Casino & Sportsbook FAQ

No. Our terms of use permit one active account per user. If we detect duplicate accounts, we close all but the first account and may restrict the person from opening new accounts. Multiple accounts violate mahjong188's account verification process and payment security requirements. If you've forgotten your login details, use our account recovery service—contact our support team, and we'll help verify your identity and reset your credentials within one business day.

During registration, you provide a username, email address, mobile number (confirmed during signup), and password. After opening an account, we ask for your full legal name, date of birth, and national ID number to complete KYC verification. You'll submit a photograph of your government-issued ID (national ID, passport, or driving licence) and a proof of address document. This verification typically completes within one business day. If documents are unclear, our team requests resubmission via email; you can upload replacements within one business day.

Click the "Forgot your password?" link on the login page. Enter your registered email or username, and we'll send a password reset link to your email. The link remains valid for 24 hours. Click it, create a new password, and log in immediately. If you don't receive the email within subject to verification, check your spam folder. If the problem persists, contact our support team with your username and registered email address; we'll reset your password manually and send instructions within one business day.

Contact our support team to request account closure. Provide your username and registered email for verification. We close the account and return any remaining balance to your original payment method within one business day. Once closed, your account cannot be reactivated; you would need to open a new account with a different username. Account closure data is retained for five years as required by law. Ensure all outstanding bets are settled and withdrawals processed before requesting closure.

You can update your email address, mobile number, and password at any time via your account settings. Changes to legal name, date of birth, or identity document information require contacting our support team with proof of the update (e.g., updated government ID). KYC-related changes must be verified before taking effect; this typically completes within one business day. Payment method changes can be made at checkout for each transaction. Contact our support team if you need to update your residential address for compliance.

We accept deposits via local payment, online payment, e-wallet, mobile banking, local payment, and online payment. When you choose one of these methods at checkout, you're redirected to the payment provider's secure page. Complete the payment using your registered account; the funds appear in your mahjong188 balance within minutes. We do not store your payment credentials—the transfer is handled entirely by the payment provider. If a transaction fails, check your payment provider's app to confirm the status; our support team can investigate pending deposits within one business day.

Minimum and maximum deposit amounts depend on your chosen payment method. Most payment methods (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) support deposits from our welcome offer upwards with daily limits varying by payment provider. Direct bank transfers (local payment, online payment, e-wallet, mobile banking) may have higher maximums. Check the deposit screen in your account for the exact limits for your chosen method—limits are shown before you confirm payment. If a deposit exceeds your payment provider's daily limit, split it across multiple transactions or select a different payment method.

Withdrawals to local payment, online payment, e-wallet, mobile banking, local payment, online payment, or direct bank transfer typically complete within one business day. We process withdrawal requests during business hours (Monday to Sunday, 09:00 to 22:00 local time). Requests submitted outside these hours are queued and processed the next business day. Your bank or payment provider may take an additional 1-2 business days to credit the funds to your account. If a withdrawal does not arrive within two business days, contact our support team with your withdrawal reference number.

No. All deposits must be made from payment accounts registered in your own legal name. Deposits from third-party accounts (friends, family, business accounts) are not accepted and will be rejected at checkout. During KYC verification, we confirm that your payment methods match your registered identity. This protects both you and mahjong188 from fraud and regulatory violations. If you need to add a new payment method, update it in your account settings with an account registered to you.

mahjong188 offers five main categories: slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with daily and weekly scheduled tournaments; live dealer tables with professional dealers and multi-camera studios for blackjack, roulette, baccarat, and Dragon Tiger; sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, and MotoGP; esports markets for Mobile Legends, Free Fire, and PUBG Mobile tournaments; and a resource centre with game rules and strategy guides. All categories are accessible to verified account holders in supported jurisdictions.

Live dealer tables for blackjack, roulette, baccarat, and Dragon Tiger operate throughout the day and evening in mahjong188's multi-camera studios. Table schedules are displayed in the platform when you select "Live Dealer". Most tables run continuously from morning to midnight, with peak hours between 19:00 and 23:00. If a table is full, you can join a waiting list. High-stakes tables operate during specific time windows—check the schedule section for exact times. All sessions are streamed in real-time with professional dealers.

Yes. We offer markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments, including regional and international competitions. Esports markets include match outcomes, map winners, and player performance bets. Tournament schedules are displayed in the mahjong188 Esports section with upcoming fixtures and live match updates. Rules for each game and tournament type are detailed in our esports guide, accessible from the betting interface. Settlement typically occurs within one hour of match completion.

Your identity documents (national ID, passport, driving licence) and account information are stored on encrypted servers and accessed only by authorised mahjong188 staff during verification or account support. We do not sell or share your data with third parties. Payment information is handled by your chosen payment provider—we do not store card numbers or payment credentials. Your account password is hashed and cannot be retrieved by us or anyone else. For detailed information on data retention and privacy rights, see our privacy policy

Promotion codes are entered during deposit or in your account settings under "Promotions" or "Offers". If you have a code, visit the Promotions page, select "Redeem Code", and paste the code into the field. The promotion details will display—verify the terms, then click "Redeem". The promotion credit or offer activates immediately and appears in your account balance or as a notification. If a code does not work, check the expiration date and eligibility criteria (e.g., minimum deposit, account age, first deposit only). Contact our support team if a valid code fails to redeem.

We offer support via email during business hours (Monday to Sunday, 09:00 to 22:00 local time). Email your question or issue to our support team; include your username and a description of your concern. We respond within three business hours during operational hours. You can also access in-app help and live chat if available. For urgent account issues, contact support immediately—we prioritise account security and fraud concerns. For general information, visit our FAQ page or About Us section. Our team is multilingual and available in English and Indonesian.

Contact our support team immediately if you notice unauthorised transactions, login attempts, or suspicious activity. Provide your username, the date and time of the suspicious activity, and any related transaction IDs. We review your account logs and login history within two business hours. If we confirm unauthorised access, we secure your account, reverse fraudulent transactions where possible, and help you set a new password. Do not share your credentials with anyone. If you believe your email or password has been compromised, reset your password immediately and contact us. We also recommend checking your payment provider's security settings.